Shipping Policy

Effective Date: January 1st, 2024

1. Overview

Welcome to Joyride Garage! This Shipping Policy outlines the terms and conditions governing the shipment of products ordered through our marketplace. All shipments are conducted based on the mutually agreed-upon Incoterms. Please carefully review this document to understand the responsibilities of both buyers and sellers.

2. Incoterms Agreement

All shipments conducted through Joyride Garage are subject to the mutually agreed-upon Incoterms between the buyer and seller. Incoterms (International Commercial Terms) define the responsibilities, risks, and liabilities of both parties involved in international trade.

3. Shipment Notification

Upon dispatch of your order, The Seller will provide a shipment notification, including relevant and available tracking details and relevant Incoterms references as made available by trusted 3rd party global forwarders, logistics service providers, and general freight carriers utilized in the facilitation of last mile delivery of goods. This notification will be sent to the email address provided during the ordering process.

4. Responsibilities of Buyers and Sellers

The responsibilities of buyers and sellers in the freight shipping process, including but not limited to loading, unloading, transportation, insurance, and customs duties, are as per the agreed-upon Incoterms. It is the obligation of both parties to adhere to the terms and conditions specified in the Incoterms.

5. Delivery Timeframes

Delivery timeframes for freight shipments may vary based on the shipping distance, location, and carrier availability. Buyers are advised to check the estimated delivery window provided by the freight carrier for their specific order.

6. Inspection Upon Delivery

Upon receiving the freight shipment, buyers must inspect the items for any visible damage or discrepancies, as outlined in the agreed-upon Incoterms. It is crucial to follow the specified procedures in the Incoterms for reporting and addressing any issues.

7. Damaged or Missing Items

In the event of damaged or missing items, buyers must adhere to the dispute resolution mechanisms set forth in the agreed-upon Incoterms. Timely notification to The Seller and the freight carrier is essential for initiating the proper claims process.

8. Modification of Terms

Joyride Garage reserves the right to modify or update this Freight Shipping Policy at any time. Any changes will be effective immediately upon posting the revised policy on the Joyride Garage website.

By making a purchase through Joyride Garage, you acknowledge and agree to abide by the terms and conditions outlined in this Shipping Policy and the agreed-upon Incoterms.