GOVECS FLEX

Refund and Return Policy

Effective Date: June 7th, 2022

1. All Sales Are Final

Thank you for choosing Joyride Garage as your preferred mobility marketplace. Please carefully review our Refund and Return Policy before making any purchases. All sales made through Joyride Garage are final, unless mutually agreed upon by buyer and seller; and no returns or refunds will be accepted by Joyride Garage.

2. Condition of Goods

Upon receipt of the purchased goods, it is the buyer’s responsibility to inspect the items and ensure they are in the agreed-upon condition as specified by the seller. If the received goods are not in the condition agreed upon by the buyer and seller, the buyer must communicate any discrepancies within 72 hours of receiving the items.

3. Notification Process

To initiate the process for addressing goods that do not meet the agreed-upon condition, the buyer must:

a. Contact the seller directly within 72 hours of receiving the items, specifying the issues and providing any necessary documentation or evidence of the condition discrepancy.

b. Follow any and all mandatory steps set forth by the seller, their logistics provider, and any other third party involved in the chain of custody of the goods before they were delivered.

4. Seller’s Discretion

The resolution of disputes related to the condition of goods is at the discretion of the seller. Joyride Garage does not handle returns and is not responsible for facilitating communication or resolutions between the buyer and seller.

5. Refund Process

In the event that a return request is accepted as valid by the seller, and a refund is agreed upon instead of a product replacement, Joyride Garage will facilitate the monetary transfer to the buyer. This transfer will be made minus any transaction fees and costs incurred by Joyride Garage or its payment affiliates during the transaction process as stipulated in the Joyride Garage Payment Policy..

5.1 Transaction Fees and Costs

Transaction fees and costs incurred by Joyride Garage or its payment affiliates may include, but are not limited to, payment processing fees, currency conversion fees, or any other fees associated with facilitating the monetary transfer. The deducted amount will be reflective of these fees and costs, and the buyer and seller will be informed of the specific deductions made during the refund process.

5.2 Transparency

Joyride Garage is committed to transparency in financial transactions. Any deducted transaction fees and costs will be clearly communicated to the buyer and seller, and a detailed breakdown of the deductions will be provided upon request.

5.3 Seller’s Approval

The refund process is subject to the seller’s approval of the return request and agreement to issue a refund rather than a product replacement. The seller retains the discretion to determine the appropriate resolution based on the specific circumstances of each case.

6. Third-Party Involvement

In cases where third parties, such as logistics providers, are involved in the delivery process, the buyer is required to follow any procedures mandated by these third parties in the event of discrepancies in the condition of the delivered goods.

7. Exclusions and Limitations

Joyride Garage is not responsible for the condition of goods sold on the platform, and this policy does not override or replace any warranties provided by the individual vendors. Buyers are encouraged to review and understand the specific return and refund policies of the seller before making a purchase.

8. Modification of Terms

Joyride Garage reserves the right to modify or update this Refund and Return Policy at any time. Any changes will be effective immediately upon posting the revised policy on the Joyride Garage website. Buyers are responsible for regularly reviewing this policy for updates.

9. Contact Information

For any questions or concerns regarding the condition of goods, communication process, or this Refund and Return Policy, please contact the specific seller directly.

By making a purchase through Joyride Garage, you acknowledge and agree to abide by the terms outlined in this policy.

Warranty Policy

Effective Date: June 7th, 2022

1. Introduction

Welcome to Joyride Garage, your go-to destination for a wide variety of mobility fleet solution products from various vendors. This Warranty Policy outlines the terms and conditions governing warranty claims for products purchased through the Joyride Garage marketplace. Please read this document carefully before making a purchase.

2. Scope

All warranty claims are subject to the warranty policies of the selling vendor. Joyride Garage does not provide any direct warranties on the products sold within the marketplace. Each vendor may have its own specific warranty terms and conditions, and it is the responsibility of the buyer to familiarize themselves with these terms before making a purchase.

3. Vendor Warranty Policies

Joyride Garage acts as a platform for vendors to showcase and sell their products. The warranty for each product is provided by the individual vendor, and the terms and conditions of these warranties are determined solely by the vendor. Buyers are encouraged to review and understand the vendor’s warranty policy for the specific product they intend to purchase.

4. Making a Warranty Claim

If you encounter an issue with a product purchased through Joyride Garage and wish to make a warranty claim, please follow the procedures outlined in the vendor’s warranty policy. Contact the vendor directly for assistance, providing necessary information and documentation as required by the vendor.

5. Exclusions and Limitations

Joyride Garage holds no responsibility for the fulfillment of warranty claims or the terms and conditions set by the vendors. The marketplace is not liable for any direct, indirect, incidental, consequential, or exemplary damages resulting from the use or inability to use products, even if advised of the possibility of such damages.

6. Modification of Terms

Joyride Garage reserves the right to modify or update this Warranty Policy at any time. Any changes will be effective immediately upon posting the revised policy on the Joyride Garage website. It is the buyer’s responsibility to regularly review this policy for updates.

7. Contact Information

For any questions or concerns regarding warranty claims or this Warranty Policy, please contact the specific vendor directly via Joyride Garage Chat Function or directly in the vendor profile within the Joyride Garage. Joyride Garage does not handle or mediate warranty claims and cannot provide assistance in this regard.

By making a purchase through Joyride Garage, you acknowledge and agree to abide by the warranty policies of the selling vendor as outlined in this policy.